Bell Customer Service Doesn't Help the CUSTOMER
Bell Mobility is infamous for its lack of customer service. I’m sorry to say that this tale will not be one that change your view. To start, we have had Bell for about a year now, and the phones are great, the Cellular Service is great, but the customer service is sadly lacking, is unhelpful, and extremely rigid to the contract details. My issue is with the security deposit I had to pay. Here is my s tory. In February of 2018 we began service with Bell Mobility. We got 4 Iphones , 85.00 plans on each one, and a 75.00 shared Data plan. Because I got 4 phones, I had to pay a 200.00 deposit on two of the phones, 400.00 in all. I was told by the salesman that the deposit would be refunded after 6 months. Provided the service was still active. Cool. So we left the store happy. Fast forward to September of 2018. 7 months have passed by, and I call to inquire about my deposit. The person on the phone tells me that the deposit cannot be return