Is Goodlife Fitness Really that Good? For Customer Service, Not So Much.
I am taking a break from my more controversial topics to tell you about my recent experience with GoodLife fitness. So please follow my timeline if you will. July 11, 2012 I go into my local Club and talk to the Manager about closing my account. We were no longer using the Gym . After a discussion, we determined that we would put the account on hoid for 6 months. The manager processes the paper work for this, and I leave feeling good about it all. It is agreed that there will be an 11.50 fee for the hold bi-weekly. July 20th, 2012 The payment withdrawn from my account is in 27.54. 16.00 more than agreed upon. This almost caused another cheque I had written to not clear. I return to the club and question the manager on July 24th. He is unsure as to why the amount is 27.54. He agrees to contact Member Services, but cannot do so until Monday. I agree. July 24st 2012 The Manager and I speak, and he says Member Services indicates that the reason for the payment was t...