No Dodge-ing the bad Customer Service
So do many of you have issues with your Dodge vehicles? I bet it doesn't top my friend's issue. Recently he took his Dodge Calibre into a local Dodge dealer for a routine Safety Inspection and oil change. The car is 7 years old, and has less than 70,000 KM. Within a few hours they contacted him, and advised that his front and rear cross members were rusted out completely. This is an amazing thing, since they are metal, and should not rust out in 7 years. The car is a 2007. There are cars 20+ years old on the road that do not have rusted crossmembers . This is an obvious defect. Well it seems the Crossmember is not the only defect. The level of customer service for Dodge/Chrysler is also defective. Here is a pic of the crossmember So the crossmember is defective. The Dodge dealer quoted a price to fix it, and also cited that any collateral damage as part of replacing the crosssmember would be his to pay, not...