No Dodge-ing the bad Customer Service




So do many of you have issues with your Dodge vehicles?  I bet it doesn't top my friend's issue.

Recently he took his Dodge Calibre into a local Dodge dealer for a routine Safety Inspection and oil change.  The car is 7 years old, and has less than 70,000 KM.  Within a few hours they contacted him, and advised that his front and rear cross members were rusted out completely.  This is an amazing thing, since they are metal, and should not rust out in 7 years.  The car is a 2007.  There are cars 20+ years old on the road that do not have rusted crossmembers.  This is an obvious defect.  Well it seems the Crossmember is not the only defect.  The level of customer service for Dodge/Chrysler is also defective.

Here is a pic of the crossmember



So the crossmember is defective.  The Dodge dealer quoted a price to fix it, and also cited that any collateral damage as part of replacing the crosssmember would be his to pay, not the dealership.  Wait.....So they are saying if we break it, then you pay for it?  ARE YOU F'N kidding me?  That in itself would make me lose my mind, but my friend pressed on, keeping his wits about him.

Next there was an unsolicited (by him but was by the dealer) offer from Chrsyler corporate, to cover a portion of the cost of the crossmember only.   REALLY?  REALLY?

Let's be realistic here. A crossmember should almost never rust out, and certainly not in 7 years, and less than 70,000 KM.  This is an obvious defect.  They should pay for all of it.  But it gets better.

So he is referred to the district manager, but no one can seem to give him the phone number.  He calls Chrysler Customer service, and they refuse to let him escalate the issue.  No one seems to want to get him where he needs to go.

They keep telling him that he would be responsible for any other damages that might be caused by replacing the crossmember.  They are like a broken record.

There are hundreds of sites that speak to other people that have had issues with the crossmember, but Dodge seems to ignore the fact that this seems to be an epidemic.

If the crossmember is faulty, and parts that are fine are damaged based on what the dealership does, it should not be the responsibility of the owner.

He has spent many hours on the phone, arguing with Dodge, and they have not, and seems won't, step up to assist.

Dodge has had his car for 22 days now, and there has been no resolution.

So think twice before you buy that dodge vehicle.  It might end up biting you in the ass.    BIG TIME.

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