The GoodLife Gets Worse



SO here we go again. For those who need a refresher, here is the original link to the first issue.


http://anthony-arsenault.blogspot.com/2012/08/is-goodlife-fitness-really-that-good.html

So things got resolved, or so it seemed with the payments. It turns out the credits I was promised didn’t get applied, and my membership should have been on hold until at least January 11, 2013 (though it should have been longer since they didn’t fix the issue until August 7, 2012) and they took a full payment on Jan 4, 2013.

So of course I decide to contact them. Calling them is difficult, as the hold times are usually 45 min or greater, (go figure) so I emailed them. They gave me a standard response of hearing back in 3 business days. This was on January 9th. On Jan 15th I decided to go to social media, as this seemed to have an impact last time. Here is the Twitter conversation that occurred:



Then to illustrate their lack of customer service, there was no further replies to my tweets. Even after I posted these next two:


We are now at the 6th business day, 3 days past the expected turnaround. I know that I seem to be kicking a dead horse here, but where is the customer service? It is worthy to note that in the last 3 years the Better Business Bureau handled 178 complaints regarding Goodlife, and of those 142 were resolved with BBB assistance. Yet another testament to their not so stellar service.

I know it seems foolish for me to continue pressing this with them, but it really is the principle of the thing. How many people get this type of service and do nothing? In this I need to be the anomaly. I need to stand up to them and make them aware. I know it won’t have a big effect in the grand scheme, but at least I’ll know I stood up for what I believed in.

Comments

Anonymous said…
they probably didn't reply to your tweets because it seems like fighting back and forth. they provided a means to contact them and left it at that. i like your blogs, usually, but regarding this it just seems like childish whining. do what you need to in order to fix the problem; BBB as you said, and leave it at that.
"Then to illustrate there lack of customer service, there was no further replies to my tweets"
it's their, not there. i thought you were a writer ...
January 17, 2013 at 1:35 PM
Ryan B said…
Dear Anonymous, if you are going to criticize the writing skills of someone make sure that your post is stellar. Criticizing a simple mistake between their and there when you can't even take the time to capitalize letters at the start of your sentences.

As for your problem Tony, don't give up. This happens far too often but we both know that making the public aware of your struggles and the resolution (if any) will only make things easier for others facing the same problems in the future.
January 17, 2013 at 2:01 PM
Unknown said…
Thanks for you comment Anonymous. I appreciate the spelling correction, but as all writers know, writers write. Editors edit. Since I am a struggling writer (did you buy my books?) I don't have an editor. So you'll have to take the occasional slip of spelling mistakes, and do you best to not let it get in the way of the message.

As for the message, It is not whining. They already knew I had contacted them, so reiterating the contact that I already reached out to was irrevelvant and redundant. I have had in the past, some on their (got it right this time) twitter account call me directly, and this is how the issue got resolved (or so I thought) last time. The BBB does not conduct disputes, then simply mail the offending party. This is also not productive.

Also, as Ryan noted, the public needs to know. I have the ability to profile issues, and indicate results/failures for people to learn from. If you are interested in the struggle, or learning from it, then that's your choice, but please don't belittle the issue by calling it childish.
January 17, 2013 at 2:15 PM
Anonymous said…
Guess what? Your Gay!

January 20, 2013 at 12:05 PM
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